Dear MJ Photographics Clients,
With the ongoing COVID-19 developments in Nova Scotia I wanted to clarify my cancellation policy and highlight some changes that will be in effect for all sessions.
As stated online the $50 deposit for headshot sessions is non-refundable. Previously, cancelled sessions could still be rebooked under the same deposit up to two weeks after the original shoot date. This policy has now been extended. In the event of a session cancellation by myself or the client I will be extending the deposit rebook policy to October 1st 2020. Any cancelled sessions can be rebooked without paying a second deposit until that date.
All sessions can now be cancelled up to 12 hours before the start time and will be offered a rebooking up to October 1st under the same deposit. Sessions cancelled within 12 hours will forfeit their deposit rebook and will have to pay a second deposit should they like to rebook.
Please note that the rebooking policy allows for cancelled sessions to be rebooked up to October 1st, that means the rebooking process has to happen before that date, however, the actual shoot can be rebooked for any date, even one after October 1st. (For example, if a client cancels a session booked for July 2nd, they can rebook the session for October 20th 2020 under the same deposit as long as they go through the rebooking process before October 1st.)
I will keep all clients up to date on any cancellations because of my health or government policies requiring building closures or wide-spread self-isolation. I do ask that in return clients keep me updated on their health and cancel their sessions and rebook of any of the following happens:
1. You feel unwell and/or have even mild symptoms listed on the Nova Scotia COVID-19 site. Or you have tested positive for COVID-19. Honestly, you’ll probably enjoy the shoot and the results more if you’re feeling your best on the day!
2. You live with someone who has the above symptoms or has tested positive for COVID-19.
3. You have travelled outside the province in the two weeks before your shoot date.
If you have any questions or concerns please don’t hesitate to contact me!
All the best,